Booking Terms

Terms & Conditions

Deposit & Payment

• A reservation is considered confirmed upon receipt of a 40% deposit to our bank account. Only the amount received by our bank account shall be regarded as paid (with all money transfer costs paid by the customer). The remaining balance is due 45 days before your departure date. If your reservation is made within 45 days of departure, the entire amount must be paid at the time of confirmation.
• Although if a client is unable to pay the entire amount at the due date, we will do our best to provide an alternative option. However, requests to do so must be emailed in within 45 days or else the reservation will be placed on hold.
• No discounts are given on holidays or other special periods.

Children Policy

• Children between the age of 3 and 12 years will pay 60% of the adult rate if sharing a room with two adults.
• Pay 60% of the adult rate if sharing a room with another child.
• Pay 100% of the adult rates if sharing a room with one adult.

Cancellation

• Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit.
• If a booking is cancelled, the client is subject to a cancellation fee as follows:
  * until 4 weeks prior to departure – 30% Cancellation Fee
  * 4-2 weeks prior to departure – 50% Cancellation Fee
  * 2-1 weeks prior to departure – 75% Cancellation Fee
  * less than 1 week prior to departure – 90% Cancellation Fee
•  The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company’s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.

Passports, Visas and other Travel Papers

• It is the client’s sole responsibility to ensure that passports, visas, health certificates, proof of vaccinations and any other documentation required are all in order for the countries to be visited.
• The Company cannot be held liable for any consequences, damages or claims if the client does not attend correctly to the client’s documentation and related matters prior to commencement of the tour.

Baggage

• At any time, all baggage and personal effects are at the client’s responsibility and the Company does not accept any liability for any loss or damage of any personal effects, howsoever arising.
• Clients are entitled to one bag of not more than 15 kg (backpack or soft bag – no hardtop suitcase) and a daypack. The Company reserves the right to refuse excess baggage. Please notice that on our trekking tours and on some “bush” flights other baggage regulations may apply.

Risk

• The client accepts that all tours are of an adventurous nature and involve an element of personal risk. Neither the Company nor any of its agents can be held liable in any way for any injury, loss of life or damage to property, howsoever caused. The client hereby indemnifies the Company and will hold the Company, its agent, assigns and servants harmless from any such claim.
• The client accepts full responsibility for all risks involved.

Force Majeure

• Unforeseen circumstances including but not limited to war, mechanical breakdowns, weather, riots and other unforeseen reasons beyond the control of the Company may cause delays or alterations to the tour. The Company shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these.